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UnitedHealthcare Community Plan (Medicaid (MMA) and LTC) Lookup Tools

Choosing a Plan to Search for a Provider

From the drop down list choose the Plan name that matches the name in the lower right corner of your UnitedHealthcare ID Card:

M*Plus - MMA Medicaid Benefits Only with UnitedHealthcare

Health & Home Connection - Long Term Care (LTC) Benefits Only with UnitedHealthcare

M*Plus Connection - Both MMA and LTC Benefits with UnitedHealthcare

Please note: M*Plus Connection Members can search for Medicaid providers by choosing M*Plus and for LTC providers by choosing Health & Home Connection when doing a provider search.

Search for a Provider

Find a provider

Provider Directories - MMA

Provider Directories - Long Term Care (LTC)

Attachment II, Section IV. A. 8. (f), In accordance with s. 1932(b)(3) of the Social Security Act, the provider directory shall include a statement that some providers may choose not to perform certain services based on religious or moral beliefs.

Preferred Drug List

The Preferred Drug List (PDL) is a list of prescription drugs. It is used for the UnitedHealthcare Community Plan and UnitedHealthcare government-paid health plans. Click on the link below to see the PDL.

View the Preferred Drug List

Drugs Requiring Prior Authorization

Direct Member Reimbursement

If you receive a drug at an out-of-network pharmacy, the out-of-network pharmacy will not have the needed information to bill your drug to us. Under certain circumstances, such as an out-of-area emergency, you may be reimbursed for your medication. You will need to pay for the drug and then complete a Direct Member Reimbursement form to be reimbursed for the cost of the drug. 

Transportation Services

For Non-emergency transportation services in your area please call the UHC Community Plan Reservations Line at: 1-866-372-9891.

If you made a reservation and your ride is late or a change is needed please call UHC Community Plan Ride Assistance at: 1-866-372-9892.

Over the Counter Medication and Supplies

Call OTC Heath Solutions at 1-888-628-2770 to place an order.

Dental: Provides all Medicaid dental services for children and adults. All people on Medicaid must enroll in a dental plan.

If you’re ready to join, or just want to know more call and speak to a Medicaid Choice Counselor toll free at 1-877-711-3662. TTY/TDD users please call 1-866-467-4970. You can also enroll online at flmedicaidmanagedcare.com/dental/dentalplaninformation.

Find A Pharmacy

Search for a UnitedHealth Care network below:

Search for a pharmacy

Medicaid Required Drug Criteria

New Florida Pharmacy Network - Effective November 15, 2014

Learn More

UnitedHealthcare Community Plan (Medicaid (MMA) and LTC)

Enrollment information

Ready to get started?

The Health & Home Connection plan specialists can answer questions about this plan. 

To become an LTC member, the following steps must be completed prior to selecting an LTC Plan:

  1. Screening
  2. Eligibility
  3. Enrollment

The following link outlines the steps to become enrolled in the LTC Program:

https://ahca.myflorida.com/medicaid/statewide-medicaid-managed-care/long-term-care-program

Call us:
1-800-791-9233 / TTY: 711
8:00 am to 5:00 pm local time, Monday – Friday

If you’re ready to join, or just want to know more call and speak to a Medicaid Choice Counselor toll free at 1-877-711-3662. TTY/TDD users please call 1-866-467-4970. You can also enroll online at flmedicaidmanagedcare.com.

Member information

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member website

Member handbooks


State disclaimer

(scroll within this box to view)

*UnitedHealthcare Community Plan of Florida is a Managed Care Plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the Managed Care Plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/coinsurance may change. UnitedHealthcare does not discriminate on the basis of race, color, national origin, sex, age or disability in health programs and activities.

MMA Non-Discrimination and Language Assistance Notice

LTC Non-Discrimination and Language Assistance Notice

UnitedHealthcare Community Plan is available in the following counties: Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union, and Volusia.

Last Updated: 04.21.2025 at 10:57 AM CDT

Disclaimer information

(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2025.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.